Creative Compassion is located at:

20 Penny Lane
Crossville, TN, 38555
931-456-6654

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    Our Privacy Policy
    Protecting Customer Privacy Information is a top priority. This Privacy Notice applies to all
    information submitted to Creative Compassion, Inc. (from herein referred to as CCI). CCI is a
    state of Tennessee-registered 501©3 nonprofit, with affordable housing services involving new
    home construction, residential mortgage loans, and payment assistance. By utilizing CCI
    services, you are consenting to the data practices described herein.

    Collection of Personal Data
    CCI will only collect and maintain information necessary to best serving its customers. This
    includes information such as: First and Last Name, Email Address, Birthday, Phone Number,
    Mailing Address, Residence, Employer, Job Title, Driver’s License, Social Security Number,
    Income, Family Size, etc.

    We do not collect any personally identifying information about you unless you voluntarily
    provide it to us. However, you may be required to provide certain personal information to us
    when you elect to use certain products or services available by working with us. This includes
    information listed above. We will use your information for, but not limited to, communicating
    with you in relation to services you have requested from us and fulfilling your request for those
    services to our best ability.

    Use of Your Personal Information
    CCI collects and uses your information to deliver the services you have requested.
    CCI may also use your information to inform you other services that may be beneficial to you,
    based upon the information submitted to us.

    Sharing Information with Third Parties
    CCI does not sell, rent, or lease its customer lists or information to third parties.
    CCI may share data with trusted affordable housing partners that are necessary to fulfill the
    services you have requested. These partners include, but is not limited to Fahe, Tennessee
    Housing Development Agency, Housing Assistance Council, Federal Home Loan Bank of
    Cincinnati, United States Department of Agriculture, Accurate Financial Services. All such third
    parties are prohibited from using your personal information except to provide these services to
    you; they are required to maintain the confidentiality of your information.
    CCI may disclose your personal information, without notice, if required to do so by law or in the
    good faith belief that such action is necessary to: confirm to the law or comply with the legal
    process served on CCI or the site; protect and defend rights or property of CCI; and/or act under
    exigent circumstances to protect the personal safety of customers of CCI or the public.

    Opt Out Statement
    CCI customers may opt out from volunteering demographic information related to race, gender,
    ethnicity, etc. Customers may opt out by checking the boxes on certain loan documents,
    stating they do not wish to supply such information.

    However, they may not opt of supplying information necessary to providing the services they
    requested, such as household size, employment, family size, income, or any information
    commonly required to fulfill mortgage/payment assistance services in the lending industry.

    Security of Non-Public Information
    CCI maintains a security protocol to ensure customer’s private information is kept secure. This
    includes: encryption on electronic storage & email service, locking away files from customer
    traffic areas, password-protected computers, HIPPA-compliant online application server, and
    security-monitored 24/7 monitoring service.